Terms & Conditions

SHIPPING POLICY
Standard shipping (Deutsche Post):

Orders within Germany are shipped via Deutsche Post at a charge of  2,90 €. Allow 2 - 3 business days. 

Orders 100 € and more are shipped free of charge.


Orders within EU member states are shipped via Deutsche Post at a charge of

4,90 € for items up to 500g, and 8,90 € for items up to 1000g. Allow 3 - 5 business days.

Orders 150 € and more are shipped free of charge.

(Orders to Australia, Canada, Japan, Norway, Switzerland, and the United States are shipped via Deutsche Post at a charge of 4,90 € for items up to 500g, and 8,90 € for items up to 1000g. Allow 3 - 7 business days.)

Orders 150 € and more are shipped free of charge. 
 

DHL Shipping:
Optionally, we offer to ship your items with DHL.

Shipping within Germany is 4,50 €.
Orders 150 € or more are shipped free of charge.

Shipping to EU member states* is 9,40 €.
Shipping to Switzerland is 13,00 €.
(Shipping to Australia, Canada, Japan, Norway, and the United States is 16,90 €.)

Orders 200 € and more are shipped free of charge. 

Shipped items can be insured at an extra fee. Please contact us if you are interested.

RETURN POLICY

Right of withdrawal

You have the right to withdraw from this contract within the next 14 days without stipulating reasons. The period of withdrawal ends 14 days from the day you por a third person named by you (not the carrier) takes possession of the ordered item/s.

 

In order to practice your right to withdrawal you are obliged to clearly state to us in writing (via mail or e-mail) about your decision to withdraw from this contract to the aforementioned e-Mail address. In order to comply with the withdrawal period you merely need to act within the expiration period of your right of withdrawal.

 

Consequence of withdrawal

Once you withdraw from this contract we will refund to you all payments without delay or within a period of 14 days counting from the day we received your withdrawal from this contract, including cost for shipment (not included is the extra cost for special delivery differing from our standardized delivery process). For refunds we use the same payment method used for the original payment, unless explicitly agreed upon something else. We will not charge you for this refund.

 

We can withhold the refund until we receivd the item/s back from you. You will have to return the item/s immediately without delay, latest within a period of 14 days counting from the day of your withdrawal from the contract, the item/s in question have to be shipped within that period of time.

 

You have to bear the cost of the return shipment for the item/s returned. If you used the ordered good before cooling-off the contract and returning the item/s, we are entitled to charge you for any diminished value of the goods, resulting in a smaller refund.

 

Exceptions to the right of withdrawal

The right of withdrawal does not apply to personalized and individualized products or any goods made to your specifications.

GENERAL TERMS AND CONDITIONS

1. Scope

These terms & conditions ("T&Cs") exclusively govern the use of our website www.rosenthal.de and the conclusion of distance contracts on the sales of products presented thereon. These T&Cs include mandatory legal consumer information about your rights and our duties referring to distance contracts and e-commerce.

The services of our webshop are aimed exclusively at consumers, i.e. at customers making purchases for their own use, not, however, predominantly for purposes assigned to commercial or self-employed occupation.

2. Contract

The presentations of our products in the online shop shall not be considered binding offers but an invitation to persons of legal age and capacity to order our goods.

The goods presented on our product pages can be added to your shopping cart by pressing the "Add to basket" button.

By clicking the "Buy" button at the end of the online order form, which you enter by pressing the "Go to checkout" button, you place a legally binding offer to buy the items contained in your shopping cart. You may correct any misentry in your cart by clicking the "Remove" button or changing the amount of items you choose before you "Go to checkout".

We shall send you acknowledgement of receipt by e-mail immediately upon receiving your offer. This acknowledgement is not an order confirmation or acceptance of your offer yet. Acceptance of your order and completion of the sales contract is completed once you receive our separate acceptance ("Order Confirmation") following the acknowledgement by e-mail. In case we do not accept your offer we will inform you by e-mail within two days of receiving your order.

3. Payment

All prices shown in our online shop are in € and include the German statutory value added tax ("VAT"). 

When shipping outside of the EU, the VAT (Mehrwertsteuer) is deducted from your price. In the course of shipment, your orders will be declared to the customs authorities of your country. VAT and any incurring customs duties and charges shall be borne by you. See the website of your national customs authorities for more details.

 

Additionally we charge shipping costs, which are shown under the link "plus shipping costs" on the product pages and displayed separately in your basket.

You can pay by credit card, using the payment service PayPal or in advance by bank transfer.

If you are paying by credit card or PayPal, your account will be debited with the invoice amount on the day payment is due. 

If you pay by bank transfer, you will receive an invoice containing our bank details together with our order confirmation. The invoice amount is due for payment as soon as the invoice is received, after 10 days at the latest. Please include  order number in your payment. 

5. Reservation of Title

The goods delivered remain our property until full payment is made.

6. Shipping damage

We kindly ask you to give us or the shipper immediate notice of any defects upon delivery of the goods, such as apparent transport defects. The omission of giving us notice does not affect your statutory rights. However, with your instant notification you help us to claim our own rights against the deliverer.

In the event that the goods are defective at the time of delivery, you may initially demand subsequent performance under the statutory provisions. If subsequent performance fails, you are entitled at your discretion to either reduce the purchase price or withdraw from the contract and claim compensation.

7. Warranty

The legal warranty applies (§ 437 BGB). In case we have provided you with a defective product, please do not hestitate to contact us via e-Mail.

8. Limitation of liability

Our liability is limited to the statutory provisions for: a. any injury to life, body and health caused by negligent or wilful breach of obligations, b. property damages according to product liablility law (Produkthaftungsgesetz), losses caused by gross negligence or wilfullness, if we breach a material contractual obligation or a cardinal obligation, i.e. an obligation whose fulfilment is essential to the due and proper performance of the contract and of which compliance you may regularly rely. 

In all other cases, our liability is excluded. 

Our liability terms and limitations shall also apply to damages caused through breaches of our employees' and auxiliary persons' obligations.

9. Jurisdiction

Contracts his contract are governed by and construed in accordance with German Law. The UN Convention on Contracts for the International Sale of Goods is expressly excluded.

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